top of page
background with question mark

Frequently Asked Questions

  • What is a Managed Service Provider (MSP)?
    A (MSP) is a third-party provider offering IT support and services both on-site and remotely.
  • What Services do MSP's Provide?
    MSP's offer a wide range of IT services from cybersecurity and VoIP solutions to cloud migrations, held desk support, data backup and recovery, vendor management, tech support and more.
  • Why Use A MSP?
    There are many benefits to using a MSP's, but one of the most beneficial is they provide comprehensive IT support and security at a fraction of the cost of an in-house technician.
  • How are Managed Services Different From Break/Fix Services?
    The Break/mix model is a reactive model, in which technicians charge by the hour to address any IT issues. This model is unpredictable as you won't now how much the bill will be or how long it will take until the job is complete. No hardware or software put in place to prevent future issues. Managed services take a preventative approach, you pay a small monthly fee so your systems are monitored, maintained and secured 24/7. This approach offers long term stability and security, all for a set monthly rate.
  • Can I Save Money Using Managed Services?
    Yes! According to the average base salary for an IT manager is $131,558! When using Aikido Technology Services you have an entire team of certified technicians working to keep your IT infrastructure running at peak performance for a fraction of that cost.
  • What's Are the Benefits of MSP's?
    Working with a MSP not only lowers technology costs but it makes your business more efficient and reliable. When using a MSP, like Aikido, you get peace of mind knowing your IT systems are monitored 24/7 by our certified technicians, allowing you to spend more time focusing on your core business.
  • What Businesses are Most at Risk of a Cyberattack?
    On average a cyberattack happens every 39 seconds and 43% of those attacks are targeted towards small businesses.
  • What Are The Most Concerning Cybersecurity Threats?
    Ransomware attacks are a major security concern. These malicious attacks occur when a hacker deploys malware in your IT infrastructure that allows them to hold your systems hostage until you pay a ransom.
  • What types of businesses are most at risk for a cyberattack?
    Small and medium-sized businesses are targeted by hackers because they don't typically have a budget to dedicate to cybersecurity or cybersecurity education and training, making them easy targets for hackers.
  • What is malware?
    Malware is short for malicious software, it's a harmful program or file that is designed to wreck havoc on your systems and invade your privacy. Malware allows hackers to gather spy on your activity, they can leak private data, copy your keystrokes, even gain unauthorized access to your systems or accounts.
  • What are the different types of cloud computing services?
    Public Cloud- all hardware and software is owned and managed by a cloud provider. Client is able to access their entire IT infrastructure through a web browser. Private Cloud- All cloud services are maintained on a private network that is exclusively used for one organization. Cloud can be located on-premise or hosted by a third party. Hybrid Cloud-A combination of public and private clouds, allowing data to be moved between the two providing businesses with greater flexibility and optimization.
  • What is Cloud Computing?
    Cloud computing is when your IT Infrastructure, is ran off of the internet, rather than using the traditional on-premise hardware. Cloud services can be accessed from anywhere —including servers, storage, databases, networking, software, etc.
  • What Are The Benefits of Cloud Computing?
    Cloud-based systems offer huge advantages when it comes to operating costs, efficiency, security and flexibility. One of the biggest benefits to migrating to a cloud platform is you no longer need to maintain an on-premise data center including servers, network, databases, hardware, etc. Resources previously used to purchase and maintain all that hardware can be reallocated.
  • What is VoIP?
    VoIP stands for Voice over Internet Protocol. This is a technology that allows users to make and receive phone calls using an internet connection.
  • How Does VoIP Work?
    VoIP technology takes audio calls and converts them into digital data.  Once converted the audio is encapsulated into data packets and these packets are transmitted through the internet. Once reaching their destination, they are converted back to audio data.
  • What are the advantages of VoIP?
    VoIP transforms your communications, not only so you are no longer tethered to your desk, but VoIP also improves security, reliability and scalability of your communications all while saving you money. Since VoIP runs off the internet you won't need any data servers, extra phone lines, etc.



Do you have questions about our services or want to schedule a free network assessment? Contact Aikido and see how we can help your business become more efficient, secure and profitable. 

  • Facebook Icon
  • LinkedIn


Thanks for submitting!

bottom of page